Refund policy
Our policy is valid for 30 days, if your purchase was 30 (or more) days ago, then these refunds or exchanges are not applicable. Please allow up to 7 days for processing.
Only items purchased on the Paleo Hero website can be returned for a refund or exchange.
To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and proof of purchase is required.
Should you make an error when ordering online, Function Well Foods (Paleo Hero) will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
We will ensure that we pack your order with the greatest care and consideration of safety. In the circumstance of your order arriving in a damaged state or error of goods received than ordered online please contact Function Well Foods (Paleo Hero), via our customer service email hello@paleohero.com.au, immediately to discuss replacement of goods.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet please contact us at via our customer service email, hello@paleohero.com.au.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@paleohero.com.au and send your item to:
- Function Well Foods
- U5 / 160 Lytton Road, Morningside
- Queensland, Australia, 4170
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.
Return shipping for returns and refund items
To return your product, you should mail your product to:
- Function Well Foods
- U5 / 160 Lytton Road, Morningside
- Queensland, Australia, 4170
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund due to defective or damaged items, the cost of return shipping will be added to your refund.
If you would like to check on a return order or refund please contact:
CUSTOMER SERVICE
You can contact a customer service representative from 8am-2pm (AEST), Monday through Friday.
Email: hello@paleohero.com.au
Phone: 0481 165 515